About ordering driftwood from us and about using our driftwood pieces and products:
Also see some important and useful information on our Contact Page.
You order driftwood pieces or products from us at your own risk. We offer no refunds. You use our driftwood pieces or products at your own risk.
The only way we post parcels is from Postnet in East London to another Postnet in South Africa.
We send you the driftwood pieces or products (that you have ordered and have paid for) via Postnet to Postnet in only South Africa. You order driftwood pieces or products and have us send the driftwood pieces or products to you at your own risk. We send you a parcel tracking number. We attempt to package carefully, but driftwood parcels are sent to you at your own risk. We give no refunds for breakages, missing parcels, disappointment in pieces or products, or for anything else.
Our driftwood trees are posted in “kit” form, to save on the volume cost of postage – you simply thread the “branches” onto the iron rod, largest to smallest, and slide the tip piece on at the top.
We make no guarantees that the driftwood pieces or products won’t harm your plants, animals, home or garden objects, you or another person.
Although we check the driftwood pieces for insects (and throw away pieces that have insects), we very very seldom have pieces with insects in them – but we don’t guarantee you won’t find any.
We don’t treat the driftwood pieces – for possible insects or against weathering – the ocean does much of the sterilizing and treatment for us/you. Any further treatment is up to you.
Our driftwood prices are subject to change.
We reserve the right to tell you we cannot help you, or cannot help you in time, or can no longer help you after having started communications with you (if we’ve waited too long for a response or for payment, the same pieces or products may be offered to another customer).
We post only on a Friday. If you first contact us on a Monday or Tuesday, depending on what your order is, there’s a good chance we may be ready to post that Friday (or else it may be only the next Friday that we are ready to post).
Order in time! Try to order (and pay for your order) well in advance of when you need the pieces or products. It’s just the two of us working from home, not only working with driftwood, and selling our crafts at local craft markets most weekends. We can get only so much work done each week. There may be an order list, with customers listed in order of who has paid first. Remember we post only on a Friday. You can ask about paying an extra R150 if you wish us to post on a Mon, Tues, Wed, or Thurs, but we may not be able to due to workload.
There may also be a delay in starting to prepare your order if driftwood pieces are wet from the rain. We store our driftwood pieces outside. We’d have to wait until they are dry. Bottom line: Order well in advance of when you will be needing the pieces or products!
We reserve the right to tell you that we can’t wait too long or any longer for receiving a go ahead from you for us to send you an invoice and/or that we can’t wait any longer for confirmation of payment from you. We may offer the same driftwood pieces or driftwood products that you were interested in to another customer who is ready to respond or pay more quickly than you are. This doesn’t mean we can’t help you; it just means you’ll have to wait longer before getting your pieces or products, and may lose out on specific pieces or a specific product you were interested in. We may be able to offer similar driftwood pieces later, or make another product similar to the one you were interested in.
We work on a first paid first served basis. Prompt payment secures specific driftwood pieces or a specific product or specific products just for you. We cannot and do not hold onto pieces or products that you are interested in for too long if you have not yet paid for them. Driftwood pieces are mostly unique and there may be another customer interested in those same pieces. Again (see previous paragraph too), this doesn’t mean we can’t help you; it just means you’ll have to wait longer before getting your pieces or products, and may lose out on specific pieces or a specific product you were interested in. We may be able to offer similar driftwood pieces later, or make another product similar to the one you were interested in.
We may have to sometimes tell you that a specific lot of driftwood or a product you see on our site is already sold. We may have made a recent sale, and may just not yet have removed its photo from our site, or may have not yet edited the photo or text to mark it as sold.
Remember to check your spam emails inbox for one to four days after contacting us – our email reply might end up there due to the mention of prices.
Discounts (for spending more than a certain amount for a single order) apply only to the pieces, and not also to our packaging and posting prices or to our driftwood items (driftwood craft items or driftwood products other than loose driftwood pieces).
We are not professionals on any topic. We are also not experts on different types of wood or trees. We are simply two South Africans in South Africa collecting and selling driftwood pieces, or collecting driftwood pieces that we make products from and sell, writing about any topics on this site, or on topics that relate to driftwood. Information we write on this site is for general purposes only, may not be up to date, and is not to be relied on. Use any information on this site at your own risk. Visit any pages that this site links to, at your own risk.
The information on this site should not be relied upon. The information is general and informative only. Do not let any health concerns or legal concerns wait because of anything you have read on this site. Consult with a medical professional or legal professional about your health concerns or legal concerns.
Teresa Schultz and Tony Flanigan