How to Order Driftwood from us in South Africa – Ordering Process
Learning how to order driftwood pieces from us in South Africa is easy. See the 5 steps below after which you can just visit our contact page and fill in the fields of the contact form, submit the contact form, and then email communications between us will begin.
We will explain the easy 5-STEP ORDERING PROCESS here:
Make sure to read further below for details, and about the 24-hour deadlines, but in a nutshell it’s:
Place Order
Confirm you want to go ahead with order
Pay the invoice and email proof of payment
Understand when your parcel will be posted
Wait for your parcel to arrive!
1.
PLACE ORDER
Place an order after deciding you want one or more of our current driftwood lots for sale.
Also see “What if you don’t see any lots available that have the pieces you need?” ” beneath step 5 further below.
Place your order via the contact form on our contact page
Mention the lot number or lot numbers that you are interested in. Ask any questions too.
2.
CONFIRM YOU WANT TO GO AHEAD WITH ORDER
Wait for an email from us that has us thanking you for contacting us. The email may include some info or answers to your questions from when you filled in the contact form.
CHECK YOUR SPAM INBOX TOO FOR 1 TO 4 DAYS AFTER FIRST CONTACTING US – sometimes emails may land up in one’s spam inbox when prices etc are mentioned!
We will also ask you to confirm (send us a reply to our email) that you wish to go ahead with ordering (which means that next we’ll email an invoice).
You have 24 hours to confirm that you want to go ahead with ordering. If we do not get confirmation within 24 hours of us sending our email to you then the driftwood lot or lots may be offered to another interested person.
3.
PAY THE INVOICE AND EMAIL PROOF OF PAYMENT
After receiving our email with the invoice, you have 24 hours in which to pay (via EFT) and email us proof of payment. If we do not receive proof of payment within 24 hours of us sending the invoice to you then the driftwood lot or lots may be offered to another interested person.
DO NOT PAY IF it is more than 24 hours since we emailed you the invoice as by then we may have begun communications with another interested person, or another interested person may have already bought that lot.
If it is more than 24 hours later first contact us to check that the driftwood pieces we sent you an invoice for are still available before paying for those pieces.
BASICALLY WE WORK ON A FIRST PAID FIRST SERVED BASIS.
4.
UNDERSTAND WHEN YOUR PARCEL WILL BE POSTED
After emailing us proof of payment, we try to post your parcel on that coming Friday – that is, if we received proof of payment by 2pm on the Wednesday. We post only on Fridays, and need some time to prepare the parcels of paid-for orders. If we receive proof of payment later than 2pm on a Wednesday, your parcel will only be posted a week after that coming Friday.
5.
WAIT FOR YOUR PARCEL TO ARRIVE!
We post from Postnet in East London to other South African Postnet branches. It usually takes 2 to 4 business days for your parcel to arrive at a Postnet branch near you. We post only on Fridays. We email you a tracking number (we usually email the tracking number that Friday evening or on the Saturday after having posted your parcel on a Friday).
WHAT IF YOU DON’T SEE ANY LOTS AVAILABLE THAT HAVE THE PIECES YOU NEED?
Contact us carefully describing the pieces you need.
If we have those pieces in our stock – or can collect similar pieces at the beach quite soon – we can put together a driftwood lot or some driftwood lots that suit your needs, can photograph the lots, and put the photos in the driftwood for sale section of our site.
We will attempt to email you the link to that specific lot or those specific lots within a day of adding the photos. (Or be sure to check back often to our current driftwood for sale lots to see if there are new lots that may interest you – we try to upload a few new lots every week). Beyond that, steps 1 to 5 above apply for you too.
BASICALLY WE WORK ON A FIRST PAID FIRST SERVED BASIS.
WHAT IF YOU ARE INTERESTED IN THE SAME PIECES THAT SOMEBODY ELSE HAS ALREADY CONTACTED US ABOUT?
If the previous interested person fails to confirm that they wish to go ahead with their order within 24 hours of us emailing them, or fails to send proof of payment within 24 hours after being emailed the invoice from us, we email the next interested person on the list (which may be you). Beyond that, steps 1 to 5 above apply for you too.
© Copyright Terry and Tony Flanigan 2019
